Getting technical support and training

Getting technical support and training

Dakota Software clients receive unlimited technical support by telephone, email, and in-product chat. You can reach the Support Team by phone between the hours of 9 a.m. and 5 p.m., Eastern Time, Monday through Friday (US Holidays excluded) by phone at (216) 455-5180.

The support teams utilize a ticket management system to ensure timely resolution of issues and consistent communications with users. Support tickets can be submitted using the Chat feature within ProActivity or by emailing support@dakotasoft.com

Before submitting a technical support request, please take a few minutes to note information that will be helpful to the Technical Support Representative. For example, be prepared to provide the following:
  • Information about your computing environment, such as Windows version, operating system, web browser.
  • Error messages that appeared on the screen when the problem occurred.
  • The sequence of steps that led up to the problem.

Additionally, in-product Guides and contextual Help menus are always available to support users. Customer Support also offers online training courses to help you and your team learn the products at a pace that is right for you. 



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