Getting technical support and training
Dakota Software clients receive unlimited technical support by telephone, email, and in-product chat. You can reach the Support Team by phone between the hours of 9 a.m. and 5 p.m., Eastern Time, Monday through Friday (US Holidays excluded) by phone at (216) 455-5180.
The support teams utilize a ticket management system to ensure timely resolution of issues and consistent communications with users. Support tickets can be submitted using the Chat feature within ProActivity or by emailing support@dakotasoft.com.
Before submitting a technical support request, please take a few minutes to note information that will be helpful to the Technical Support Representative. For example, be prepared to provide the following:
Information about your computing environment, such as Windows version, operating system, web browser.
Error messages that appeared on the screen when the problem occurred.
The sequence of steps that led up to the problem.
Additionally, in-product Guides and contextual Help menus are always available to support users. Customer Support also offers online training courses to help you and your team learn the products at a pace that is right for you.
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